Last updated: October 25, 2026

The short version

• 30-day money-back guarantee: love the build, or get your money back. If your Icon isn't everything you hoped for, opened or built, contact us within 30 days of delivery for a full refund.
• Missing a piece? We'll send you the missing pieces free of charge. Just email us your order number and the pieces or building steps involved.
• Defective or incomplete kit? We cover the return shipping.
• Damaged in transit? Email us photos within 7 days of delivery. We'll send the affected pieces free of charge, or replace the whole kit if it's completely destroyed.
• For any other return, return shipping is paid by you.
• Always contact us first at support@reartbuild.com. We'll email you the return address and instructions. Packages sent back without contacting us first can't be processed.
• Refunds go back to your original payment method within 5 to 7 days after we receive and inspect your return.
• We don't offer exchanges.

1. Our 30-day money-back guarantee

Love the build, or get your money back. If your kit isn't everything you hoped for, you have 30 days from the date your order is delivered to ask for a full refund, even if you have opened it or already built it.

To be eligible:

• contact us within 30 days of delivery, before sending anything back;
• send the kit back, built or unbuilt, with all its pieces and the REART Magazine.

2. How to start a return

1. Email support@reartbuild.com with your order number and the reason for your return.
2. We'll reply by email with the return address and instructions.
3. Pack the kit securely (built or unbuilt) and ship it back as instructed. We recommend using a trackable shipping service.

Please don't send anything back before contacting us. Returns sent without instructions can't be processed.

3. Return shipping costs

• Change of mind: return shipping is paid by you, and original shipping charges are not refunded.
• Defective or incomplete product: we pay for the return shipping. We'll explain how in our return instructions.

4. Missing pieces

Building should be fun, not frustrating. If a piece is missing from your kit, we'll ship the missing pieces to you free of charge. No need to return the kit.

Just email support@reartbuild.com with:

• your order number;
• the references of the missing pieces, or the building steps where they are needed (you can find these in the interactive building guide).

5. Damaged in transit

If your package arrives damaged, please email support@reartbuild.com within 7 days of delivery, with:

• your order number;
• photos of the outer package, the product packaging, and any damaged items.

Here's how we make it right, free of charge:

• Missing or broken pieces: in most cases, transit damage means some pieces are missing or broken. We'll ship you the affected pieces free of charge.
• Kit completely destroyed: if the box or kit is completely destroyed, we'll replace the whole kit free of charge.

6. Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved.

If approved, your refund will be issued to your original payment method within 5 to 7 days after we receive and inspect the returned kit. Your bank or card issuer may take additional time to show the refund on your account.

For change-of-mind returns, original shipping charges are not refunded. For defective or incomplete kits, see section 3.

7. Exchanges

We don't offer exchanges. If you'd like a different kit, you can return an eligible kit for a refund (see section 1) and place a new order.

8. Questions

We're here to help: support@reartbuild.com

REART LLC, 30 N Gould St, Sheridan, WY 82801, USA